The Pampered Pooch Pet Resort

Severe hygiene neglect

“When we picked up Monkey, his rear end was crusted over with dried poop. His backside was also clearly irritated and inflamed.”

Hostile owner interaction and intimidation

“The owner began yelling, raising her voice, and screaming in my husband’s face... She then mentioned concern for us leaving a bad review and was trying to find out where my husband worked.”

Significant weight loss during stay

“Ollie came home significantly underweight—losing around 10-15 pounds in just a short 8-day stay.”

Inflexible/Unfair Deposit Policies(3 mentions)

“Refused to give our deposit back when our 12 year old dog was sick... Did not even allow us to apply the deposit to our other dog.”

Hidden or Unexpected Fees(3 mentions)

“Over time, there have been multiple unexpected add-on fees... inconsistent and improper advertising has resulted in unexpected fees.”

Inconsistent Social Media Updates(2 mentions)

“daily photos will be posted to social media during your pet’s stay, but there were frequent 3–4 day gaps.”