The Truth About Dogs

Potential animal abuse/neglect - staff heard screaming and cursing at dogs, hitting cages

“Everytime I walk past the place I hear the workers screaming and cursing at the dogs and hitting what I hope are the cages.”

Dogs in distress - loud chaotic environment audible from street

“I can hear dogs going crazy all the way over here. At first I thought maybe this was a shelter.”

Grooming injury - dog injured during grooming, skin/fur ripped off ear

“they were combing through her ear with a steel comb and caught a knot and forced the comb through the knot and ripped her fur and skin off of her ear.”

Refusal to cover vet bills for grooming injury

“Ended up with a $144 vet bill and they refused to help with the bill.”

Turning away matted shelter dog in need

“They turned away my matted suffering shelter dog twice. They are not in it for animal welfare.”

Grooming quality issues - cuts not as requested, uneven, too short(3 mentions)

“He was cut very short, uneven all over w multiple guards, privates and ears not cut properly”

Staff behavior problems - rude, loud, inadequate(3 mentions)

“Newer staff is super rude & unknowledgeable, very poor care of pets and place is filthy”

Facility cleanliness/environment - filthy, extremely loud(2 mentions)

“place is filthy. Extremely loud”

Ignoring customer requests

“They always spray this awful carpet powder smelling spray on the dog after staying. Ive requested the last 3 stays... to not spray her with it as it is a horrible smell and every single time they do it anyway.”