The Woofhaus

Severe grooming injury requiring surgery

“My small Yorkshire terrier was badly injured... requiring emergency surgery & stitches after an accident happened at Woofhaus.”

Allegation of inappropriate handling/poking

“I was made aware that this facility uses 'poking' as a method to get dogs to respond or follow commands.”

Difficulty reaching staff via phone/voicemail(8 mentions)

“It is REALLY hard to get anyone on the phone there... I've had weeks where we would call then not get a call back.”

Strict/Misleading Boarding & Cancellation Fees(4 mentions)

“The overnight boarding price is advertised as $50/night, however, they don't mention they also charge you $50/day for daycare.”

Grooming scheduling/time management issues(3 mentions)

“They cancelled our original grooming appointment... and called and said he was in horrible condition and did not have time to work on him.”