Toothacres Pet Care Center

Physical injury/neglect during boarding

“This is what they let happen to my dog's head over the course of 6 days. They said he scratching his head on the fence and they 'didn't notice' until day 6.”

Significant weight loss

“My dog lost over 20 pounds in 3 months with them. I'm pretty sure they were either under feeding her or not at all.”

Grooming/Nail injury

“they cut one nail and cut it so far back they cut all the way to the nerve... it was grounded to the NERVE.”

Rude front desk staff(5 mentions)

“Front desk staff are rude EVERY time although the actual kennel staff is very nice.”

Pets returning dirty/smelling of waste(3 mentions)

“Both dogs came home smelling like feces, and the smaller dog (longer hair) had it matted all through the hair.”

Misleading facility descriptions(3 mentions)

“The website gives an impression that your cat will have their own room... instead, he was placed in a much smaller area, a cage specifically.”

Cremation errors (missing items/wrong names)(4 mentions)

“I’m heartbroken and deeply disappointed... they cremated [his collar] with him.”