Top Dog Kennel

Dogs returned with injuries/welts/sores

“My 2 dogs came out fearful. When I got them home they had welts and sores on their bodies and noses. It was across the nose like they had been hit.”

Dogs placed next to aggressive dogs causing trauma

“Top Dog staff knew all of this, yet kept her next to at least one large, aggressive, snarling dog.”

Facility cleanliness issues - smell of urine, dirty conditions

“It was a total dump and smells terrible the minute you walk in the door.”

Staff unresponsive in emergencies

“Called all 3 emergency numbers, no answer, no callback now 6 hours later.”

Dogs not fed as instructed - given unauthorized food

“They had given her multiple feedings of wet dog food to encourage her to eat throughout the week. Why on earth would they do this?”

Dogs getting sick after boarding (diarrhea, stomach issues)(5 mentions)

“Both our dogs returned from a stay with stomach sickness.”

Facility cleanliness/smell(4 mentions)

“The facility was dirty, loud, and you could smell it when you got out of the car.”

Dogs returned traumatized or fearful(3 mentions)

“When I got them home they had welts and sores... They are fearful of strangers now but was not before they went to this joke of a kennel.”

Wrong grooming results(2 mentions)

“I asked for a teddy bear cut and they shaved him instead.”

Poor communication/responsiveness(2 mentions)

“Called multiple times between 5:20 and 5:45 saying I was coming, no answer.”