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Top Honors Pet Care Center

Name: Top Honors Pet Care Center
Address: 5420 Waxhaw-Marvin Rd, Waxhaw, NC 28173, Waxhaw, NC, 28173.0, US
Telephone: +1 704-243-0133
Rating: 4.9

5420 Waxhaw-Marvin Rd, Waxhaw, NC 28173

4.9

67 Google reviews

Cage-freeOutdoor yardPool / water playAccepts puppiesMedication adminGroomingClimate controlled

Overview

Top Honors Pet Care Center is a boarding kennel in Waxhaw, NC offering indoor/outdoor runs and VIP suites with pricing from $40-70/night. They provide additional services including baths, playtime sessions, pool time, and photo sessions, with a multi-dog discount and first-time customer free night promotion.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies6+ months

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper Parvo, Bordetella

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice

Cancellation penalty:Deposit non-refundable if cancelled with less than 48-hour notice

Deposit required — $50 for holidays

Holiday surcharge — $50 deposit required for Thanksgiving and Christmas

Care & Play

Solo play

Comfort items allowed

Feeding policy:Owner provides food or house food available (Blue Buffalo)

Requirements

Spay/neuter policy:Required at 1 year of age

Extras

Multi-dog discount — 20% off additional dog in same run

Owner operated

What Reviews Say

61 reviews analyzed

Top Honors Pet Care Center enjoys overwhelmingly positive reviews with 57 of 61 reviews giving 5 stars. Customers consistently praise the caring staff, clean facility, large runs, and the obvious happiness of dogs returning for stays. Multiple long-term customers (up to 20 years) highlight the trust they've developed with the facility. The single negative review about water provision was professionally addressed by ownership. The owner actively responds to nearly 30% of reviews with warm, personalized messages that mention specific pet names.

Dog happiness

5.0

Staff

5.0

Cleanliness

4.9

Facility

4.9

Safety

4.8

Value

4.6

Communication

4.5

Drop-off / pickup

4.5

People love

Staff kindness and compassion(25)Dog happiness and excitement to return(18)Facility cleanliness(12)Long-term/repeat customers(15)Excellent communication(8)Large, quality runs/facility(6)Going above and beyond (emergency care)(2)

Staff shoutouts

HeatherTiffany

Worth noting

Potential water provision concern - one customer believed their dog wasn't given water

“I'm not sure they gave my dog water while he was there 1 day. He was so happy to see me when I picked him up, the most excited he has ever been like he was happy to leave. We got home and he immediately drank 3 whole bowls of water!”

Phone communication issues

“They never picked up the phone when I called to check on my dog 3 times during open hours.”

Owner replies to 28% of reviewsAvg response: 1dwarm tone20 repeat customers

Top Rated

4.9 stars from 67+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 67 reviews.

At a Glance

Google rating

4.9/ 5

Review score

4.8/ 5

Amenities7 of 14

Reviews67

Repeat customersNumber of reviews that mention returning or being a regular customer.20

Min puppy age

6 months

Pricing

Boarding

$40–$70/night

Contact

Visit Website +1 704-243-0133 5420 Waxhaw-Marvin Rd, Waxhaw, NC 28173

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