Andover facilities
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Town Dog Daycare & Grooming Salon

201 N Main St, Andover, MA 01810

4.7
275 Google reviews
Staff overnightOutdoor yardSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Town Dog is a locally owned daycare, boarding, and grooming facility in Andover, MA founded in 2017. They offer dog daycare ($38-$46/day), overnight boarding ($80-$90/night), and grooming services. Boarding is available exclusively to existing daycare clients, and the facility features 3,000 SF indoor and 4,000 SF outdoor play space with 24/7 staff supervision.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies3+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Dog-to-staff ratio: 15:1

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:6:30am-10am
Pick-up hours:6:30pm
Checkout time:10am
Late pick-up fee:$38
Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:Deposit forfeited
Deposit required โ€” $80
Holiday surcharge โ€” $10/night

Care & Play

Group play
Daily updates โ€” Paid
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months
Temperament test fee:$38 for trial day (waived if dog doesn't adjust)

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” Second dog half price for daycare; $150 for 2 dogs boarding (vs $80 single)
Owner operated

What Reviews Say

273 reviews analyzed

Town Dog Daycare & Grooming Salon is overwhelmingly beloved by clients, with 95%+ of 273 reviews giving 5-star ratings. The facility excels in cleanliness, staff friendliness, and dog happiness - dogs literally run excitedly into the building. The owners Dorothy and Christelle respond personally to every review. Minor complaints involve occasional dog dismissal from daycare (which the business handles professionally) and rare grooming expectation mismatches. The business has a highly selective intake process and maintains excellent communication through daily photos and report cards. Long-term loyalty is common, with many clients using services for 5+ years.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
4.8
Drop-off / pickup
4.8
Safety
4.5
Value
4.0

People love

Staff kindness and genuine love for dogs(180)Clean, well-maintained facility(85)Dog happiness/excitement to attend(120)Crate-free boarding(45)Great grooming services(70)Excellent communication/photo updates(55)Long-term loyal customers(35)

Staff shoutouts

Michelle(2 mentions)Danielle(18 mentions)Sabrina(8 mentions)Christina(2 mentions)Emily(5 mentions)Dorothy(15 mentions)Christelle(8 mentions)Cara(2 mentions)BrittanySierra(3 mentions)Gauri

Worth noting

Dogs dismissed/kicked out from daycare with limited communication

โ€œThey said our pup seemed 'stressed' and 'anxious'... Grace told us that our dog was no longer welcome at Town Dog and that they would refund us.โ€

Grooming complaints - unexpected shaving or uneven cuts

โ€œThey have never respected our wishes and have consistently shaved the dogs unnecessarily when they have had low matting or no matting.โ€

Perceived aggressive dismissal policies

โ€œTown Dog was notorious for kicking dogs out who don't spend enough money thereโ€

Dog dismissal/termination from daycare(6 mentions)

โ€œAfter nearly 3 years of no issues, they said our pup seemed 'stressed' and 'anxious'... our dog was no longer welcome at Town Dogโ€

Communication issues around dog behavior(3 mentions)

โ€œWhy, if there was ANY concern about my dogs safety/well-being, they would wait 1 week since they last saw him to contact meโ€

Grooming expectations not met(2 mentions)

โ€œThey have never respected our wishes and have consistently shaved the dogs unnecessarilyโ€

Strict trial/evaluation process(2 mentions)

โ€œThe 'stress' and unnecessary effort to sign up a pet dog was like trying to register for preschoolโ€

Owner replies to 100% of reviewsAvg response: 1dprofessional tone95 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSAโ€™s member directory.

Top Rated

4.7 stars from 275+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 275 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.8/ 5
Amenities9 of 14
Reviews275
Repeat customersNumber of reviews that mention returning or being a regular customer.95

Dog-to-staff ratio

15:1

Min puppy age

3 months

Pricing

Boarding

$80โ€“$90/night

Daycare

$38โ€“$46/day

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