Town House For Dogs & Cats

Dogs returning sick with kennel cough/URI

“My dogs came home with kennel cough and extremely nervous which is totally unacceptable.”

Dogs returning injured or with wounds

“We left my dog there for 3 days and she came back not wanting to eat and with her head scabbed over from a wound she didnt have before.”

Chemical burns from cleaning products

“They clean and mop their floors with fabioso and leaving them with chemical burns.”

Parasitic/infestation issues

“They do not spray or disinfect their grounds so there will always be rampant parasitic issues to your pet.”

Dogs left without proper care/water

“They leave the dogs with no beds for half the day.”

Dogs coming home depressed/stressed

“My dog came back needing to go to the bathroom so bad and he was so depressed.”

Kennel cough/illness after stay(5 mentions)

“My dogs came home with kennel cough and extremely nervous which is totally unacceptable.”

Grooming issues (wrong cut, incomplete service)(4 mentions)

“I told them expressly I was trying to grow his hair back and not to cut it... they SHAVED HIM!!!”

Communication problems(4 mentions)

“I asked how she did, and the response was, 'I didn't hear anything negative, so she must have been fine.'”

Facility cleanliness (smell, sanitation)(3 mentions)

“The last few times we have dropped them off it reeks of urine where I've had to embarrassingly hold my nose.”

Staff being rude/overwhelmed(3 mentions)

“I could hear one of them screaming at the barking dogs outside when I came for pick up.”