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Turcotte Pet Chateau

Name: Turcotte Pet Chateau
Address: 7329 17 Side Rd, Acton, ON L7J 2M1, Acton, ON, L7J 2M1, CA
Telephone: +1 519-853-3985
Rating: 4.7

7329 17 Side Rd, Acton, ON L7J 2M1

4.7

28 Google reviewsGoogle Verified

Outdoor yardAccepts puppiesReactive breeds OKMedication adminClimate controlled

Overview

Turcotte Pet Chateau is a 20-suite boarding facility in Acton, Ontario on 25 acres of forest with heated indoor kennels and outdoor runs. They offer dog and cat boarding with individual attention, mandatory daily activities including forest walks and supervised group play, and accept all breeds including puppies and senior dogs.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Max capacity: 20 dogs

Required vaccinations: Rabies, DHPP, DA2PP, Bordetella, distemper, hepatitis, parainfluenza, parvovirus, FVRCP, panleukopenia, feline rhinotracheitis, calici virus, pneumonitis

Policies & Details

Hours & Billing

Late pick-up fee:Half day charge after 11am, full day after 3pm

Billing method:Per night

Cancellation & Deposits

Cancellation penalty:Non-refundable/transferable deposit

Deposit required — $25 for 1-2 nights, $50 for 3+ nights

Holiday surcharge

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Raw diet accommodated

Requirements

Spay/neuter policy:Required at 7 months for group play

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Shared

Extras

Multi-dog discount — Discounted rate for 2+ dogs

Senior dog accommodations

What Reviews Say

28 reviews analyzed

Turcotte Pet Chateau is highly regarded for its cleanliness and the personalized care provided by the owner, Karen, with many clients returning for several years. Owners particularly appreciate the Facebook photo updates and report that their dogs return home happy and well-exercised. While there are isolated complaints regarding the owner's temperament during drop-off interactions, the overwhelming consensus is one of trust and high-quality care.

Dog happiness

5.0

Cleanliness

5.0

Safety

5.0

Communication

4.8

Facility

4.7

Staff

4.2

People love

Facebook Photo Updates(3)Dog Happiness/Excitement(6)Cleanliness(3)

Staff shoutouts

Karen(10 mentions)

Worth noting

Allegation of owner temper/verbal aggression

“she yelled at us in reversing our car in her lawn! If she can do this to humans what more with dogs!”

Customer Service/Temperament(2 mentions)

“Bad customer service would never go there again”

Owner replies to 32% of reviewswarm tone6 repeat customers

Top Rated

4.7 stars from 28+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 28 reviews.

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities5 of 14

Reviews28

Repeat customersNumber of reviews that mention returning or being a regular customer.6

Max capacity

20 dogs

Pricing

Boarding

$40–$45/night

Contact

Visit Website +1 519-853-3985 7329 17 Side Rd, Acton, ON L7J 2M1

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