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Twin Lakes Pet Resort & Spa

Name: Twin Lakes Pet Resort & Spa
Address: 26828 US-380, Aubrey, TX 76227, Aubrey, TX, 76227, US
Telephone: +1 972-347-6900
Rating: 4.8

26828 US-380, Aubrey, TX 76227

4.8

178 Google reviews

Medication adminGroomingOnline booking

Overview

Twin Lakes Pet Resort & Spa is a dog boarding and grooming facility located in Aubrey, TX. They offer overnight boarding in basic and premium suites, day boarding, and full grooming services for dogs and cats. The facility is partnered with a neighboring veterinarian clinic and accommodates senior dogs and those with medical needs including diabetes and insulin administration.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Distemper/Parvo, Rabies, Bordetella, Leptospirosis

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice

Cancellation penalty:Deposit may be forfeited

Deposit required — $50/per room for resort stay, $25/per dog for first spa appointment

Care & Play

Solo play

Comfort items allowed

Feeding policy:Owner provides food or house food available for $5/meal

Requirements

Spay/neuter policy:Separate play for intact

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — $42/night for each additional pet in same suite (Basic), $45/night for each additional pet in same suite (Premium)

Senior dog accommodations

What Reviews Say

168 reviews analyzed

Twin Lakes Pet Resort & Spa is highly regarded for its exceptional communication, specifically the frequent photo and video updates provided during boarding. The facility excels at handling anxious, elderly, and high-needs pets, with many customers noting that their dogs are unusually relaxed upon return. While there are a few isolated reports of unprofessional behavior from management and inconsistent grooming finishes, the overwhelming majority of clients praise the staff's genuine love for animals and the affordable pricing.

Dog happiness

4.9

Communication

4.9

Staff

4.8

Safety

4.8

Value

4.7

Drop-off / pickup

4.6

Cleanliness

4.5

Facility

4.0

People love

Photo/Video Updates(22)Handling Anxious/Special Needs Dogs(15)Affordability(12)

Staff shoutouts

Carrie(12 mentions)Mika(5 mentions)Gail(2 mentions)

Worth noting

Allegation of aggressive handling/unprofessional behavior during grooming

“She grabbed my dog and started being very aggressive with him... I said just give him to me and don’t touch him anymore.”

Hostile interaction with management regarding refunds

“Denise was literally the rudest person I’ve ever spoke to... Denise started screaming at the top of her lungs.”

Grooming quality/completeness(4 mentions)

“I noticed multiple legs at different lengths and missed spots on my dogs belly.”

Phone/Front desk service(3 mentions)

“Whoever answering phone calls on front desk they were doing horrible customer service.”

Owner replies to 85% of reviewswarm tone28 repeat customers

Top Rated

4.8 stars from 178+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 178 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.7/ 5

Amenities3 of 14

Reviews178

Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Boarding

$47–$50/night

Daycare

$15–$25/day

Contact

Visit Website +1 972-347-6900 26828 US-380, Aubrey, TX 76227

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