U Dirty Dog

Dog injured during grooming (wounds, ear hematoma)

“I checked his ears and there was noticeable gashes. No one mentioned my dog was injured.”

Dog bite marks/injuries during boarding without owner notification

“Our dog would end up with bite marks that can't be 'accounted' for. It would have been nice to receive a phone call.”

Dogs denied service without proper communication

“Without telling me anything he put on the computer that my dog's not allowed there.”

Facility cleanliness issues

“The place was a total mess! All of the grooming tables were covered in hair.”

Staff allegations (inappropriate conduct)

“My daughter and all the girls on staff quit because the man running this place was inappropriate with them.”

Grooming services not delivered as promised (ears not cleaned, not bathed, wrong cut)(6 mentions)

“He would come home with still hair in his ears... My baby came home with fur in his ears YET AGAIN!!!!”

Lack of communication about incidents or service issues(5 mentions)

“No one mentioned my dog was injured. Not only should my dog not be harmed during a groom, but I should have been notified immediately.”

Dog temperament/behavior disputes(3 mentions)

“They said my dog attempted to bite an employee and would not take my dog. My dog has never bitten or attempted to bite anyone.”