Uptown Hounds

Unexplained deep puncture wound during daycare

“Scrappy had a deep wound in his side, way too deep and localized to be a scratch... No accounting for what happened.”

Shaving double-coated breeds (potential coat damage)

“We requested our usual: a bath and trim, but instead our dog was SHAVED. This is concerning because shaving double-coated breeds like Australian Shepherds can cause issues.”

Staff bitten during playgroups

“She was suspended for 10 days because she bit two of our team members during rambunctious play.”

Grooming errors/disregarded instructions

“I had three simple requests: DO NOT cut his beard, his nose, or his eyebrows. When I picked him up, his beard, eyebrows, and nose hair are completely gone.”

Communication regarding vaccine requirements/cancellations

“Drove 45 minutes to take my dog for his birthday swim only he told the records are missing a vaccination. A courtesy phone call... could have prevented this.”

Hidden fees/Billing transparency

“I do think it is a good idea to get an accurate written estimate though as I did not know about several of the charges on the bill.”