Uptown Pup
819 Mateo St, Los Angeles, CA 90021
Overview
Uptown Pup is a cage-free boarding and daycare facility located in the Arts District of Downtown Los Angeles. The 7,100 sq ft facility offers private suites, multiple size-separated dog parks, toys, playgrounds, and cots. Services include Stay + Play daycare, Slumber Care overnight boarding, full-service grooming, and retail boutique.
Amenities & Policies
What Reviews Say
61 reviews analyzedUptown Pup is highly regarded for its passionate staff and effective socialization, with many owners reporting their dogs are 'stoked' to arrive and exhausted upon return. While the facility lacks webcams, customers appreciate the frequent Instagram story updates and the convenient loading zone for drop-offs. However, the management's response style to negative reviews is notably confrontational, particularly regarding 'time out' policies and heat safety concerns.
People love
Staff shoutouts
Worth noting
Heat safety concerns during walks
“I saw a German shepherd being walked in the 85°mid day sun... The walker had NO WATER or water bowl for the dog.”
Excessive use of 'Time Outs'
“whenever I pick him up he is always in a 4X6 foot pen by himself... they only put the dogs in 'time out' for 5-10 minutes. I know this is a complete lie.”
Lack of webcams
“No webcam but they do update on instagram”
Top Rated
4.7 stars from 64+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 64 reviews.
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