Los Angeles facilities
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Urban Dog

1909 Pontius Ave, Los Angeles, CA 90025

4.8
65 Google reviews
Live webcamStaff overnightReactive breeds OKMedication adminGroomingTrainingOvernight potty breaks

Overview

Urban Dog is a Los Angeles-based dog daycare and boarding facility specializing in special needs dogs that have been turned away elsewhere. They offer daycare, boarding, grooming, and training services with Animal CPR-trained staff, including overnight supervision. The facility provides customizable play groups, medication administration, and a webcam for pet owners to check on their dogs.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-9pm
Billing method:Per night

Care & Play

Group play
Solo play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food

Extras

Multi-dog discount — 2 dogs: $105 (full day), 3 dogs: $155 (full day)
Senior dog accommodations
Owner operated

What Reviews Say

64 reviews analyzed

Urban Dog receives overwhelmingly positive reviews with 61 of 64 reviews giving 5 stars. Customers consistently praise the caring staff who treat dogs like family, the webcam access providing peace of mind, and the patience shown with anxious or shy dogs. The owner Kim is frequently mentioned for her expertise and genuine care. Three negative reviews exist but lack detail; one appears to reference a different facility. The facility is praised for cleanliness, reasonable prices, and long-term customer relationships spanning 15-25 years. This is a highly trusted establishment with an engaged owner who responds warmly to reviews.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Communication
4.8
Safety
4.7
Value
4.6
Drop-off / pickup
4.6
Facility
4.5

People love

Staff treats dogs like family/exceptional care(28)Webcam access for pet parents(12)Patient with anxious/shy dogs(9)Long-term relationships (years of service)(8)Clean facility(7)Flexible/accommodating scheduling(6)Reasonable prices/good value(5)Staff expertise/knowledge(5)

Staff shoutouts

Kim(22 mentions)Zina(5 mentions)Connor(4 mentions)Erica(4 mentions)Mercedes(2 mentions)Luke(2 mentions)

Worth noting

Staff allegedly yelled at dogs in a mean voice

“I was walking by, and I heard a staff lady yell shut up in a very mean voice toward the dogs”

Facility described as 'just a bunch of crates and kennels'

“the place is literally just a bunch of crates and kennels”

Alleged lack of dog walking/exercise

“I never once seen them walk any dogs”

Owner replies to 27% of reviewsAvg response: 1dwarm tone18 repeat customers

Top Rated

4.8 stars from 65+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 65 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities7 of 14
Reviews65
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$80–$230/night

Daycare

$35–$55/day

Contact

Visit Website+1 310-445-1447Get directions to 1909 Pontius Ave, Los Angeles, CA 90025

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