Urban Dog Petcare

Dog injured during boarding - chipped bone requiring cast

“We tooked my dog there.. She got injured.. I say $ 400.00 for pain. I thought she would be safe. I won't be going there anymore. She chipped her bone.”

Dog contracted kennel cough after daycare visit

“If i had realized how many dogs were there, i would not have left mine there. My smaller chihuahua had a mild case of kennel cough, when we got home.”

Dog returned with fleas after grooming

“All good except this past time he came home with fleas! Ridiculous and gross! He has never had fleas nor have we had fleas in our home.”

Grooming quality issues(2 mentions)

“I took her in for grooming today and she came back completely butchered... Her nails were trimmed but they are splintered”

Communication failures about feeding instructions

“They were given specific instruction to feed our dogs separately because one is food aggressive, and they called us first day saying they got into a fight because they were fed together”

Billing/charging discrepancies

“On top of everything they tried to charge us for more nights than they stayed. Thankfully we double checked before swiping the card.”

Late pickup fee frustration

“3min late pick up charges 25.. More.. I understand I was late.. But she doesn't even know how to paperwork. Make me wait..... It was so annoying.”