Valley Inn For Pets

Dog became severely ill during boarding; owner not contacted proactively

“When we got her home, our dog was very, very ill (which was the first we became aware... they couldn't even lift a phone to call us).”

Dog reportedly spent most of time in isolated room with minimal outdoor time

“For the most part she was barely taken out of her isolated room... they will get close to no actual time outside their kennels.”

Customer banned from facility after staff interaction

“When i had explained i was treated rudley I was sent a letter next day saying I was not allowed to return.”

Confusion about daycare vs boarding pricing and services(4 mentions)

“Board... you effectively have to pay for both for your pet to receive playtime, make sure you ask about boarding costs as well as daycare cost.”

Insufficient playtime/outdoor time for daycare dogs(2 mentions)

“they were full... I did not want to have my dog stay in a crate all day.”

Staff attitude changes / scripted interactions(2 mentions)

“They no longer act in a caring way... all conversations are scripted.”