Wagging Tails Pet Resort

Dog injured on premises, $1500 vet bills, muscle spasms from alleged neglect, injury not reported promptly

“They are responsible for failing to report his injury leading to a delay in diagnosis and treatment, and ultimately to him having violent muscle spasms in their lobby.”

Cat escaped through window, owner not notified for 10.5 hours, inadequate search efforts

“Phil has been gone 13 days today. We continue to search. We have flyers up, have animal control from multiple towns helping... Wagging Tails has literally done nothing and is now trying to place blame on us.”

Female dog in heat bred with male dog due to lack of supervision

“Unfortunately my female dog was 'locked in' with another male dog, meaning my dog may be now becoming pregnant... it happened so quickly and they have limited staff for over 40 dogs running around.”

Dogs contracted antibiotic-resistant Kennel Cough at facility

“Both of our dogs got an antibiotic resistant Kennel Cough type disease after their last daycare visit.”

Owner's aggressive dog in lobby attacking vehicles

“The owners dog greets everyone by viscously barking and jumping on the windows and will attack you if he gets the chance. I witnessed this myself the other day when he got loose and attacked someone's vehicle.”

Staff turnover and inexperienced/young staff(3 mentions)

“There has been a lot of turnover and the staff does not seem as knowledgeable or trained, and a little overwhelmed with all the work.”

Front desk customer service issues(2 mentions)

“The person at the checkout desk was extremely negative. He was not professional or friendly... went into the back where we could still hear him loudly complaining/yelling about us.”

Communication breakdowns between staff and management(2 mentions)

“There is a terrible lack of communication between staff and MANAGEMENT... no phone call, e-mail or text to let us know that the situation had changed.”

Grooming service inconsistencies(2 mentions)

“My dog has been passed over several times for a simple nail trim and once for a time we had scheduled, the groomer didn't get to him until noon when his appointment was at 9am.”

Illness transmission concerns(2 mentions)

“Our dog developed an upper respiratory issue upon picking her up. Had to take her to the vet and put on antibiotics.”