Wag & Bone

Dog placed in cage alone without water/mat while other dogs played

“He was in the back cage on a cold cement floor with no mat, no blanket on the floor. No water.”

Staff member verbally aggressive/yelling at customer

“Amber starts to get very loud and verbally aggressive stating it's my fault for having treats on me in the play area.”

Customer injured (scratched/bitten) without staff awareness

“A regular day care dog had been jumping on me and scratched my face. Not one employee had noticed.”

Self-wash room filthy with no water pressure

“The self-wash room was filthy—there was no water pressure, an excessive amount of shampoo bottles with no explanation, only one dryer, mops and buckets everywhere, and no towels at all.”

Front desk staff rude/dismissive(4 mentions)

“The front desk lady said 'you are late, i cannot do it' and was super rude”

Inconsistent policies and communication(3 mentions)

“On Google they have their hours as all day (until 8pm or so). But apparently on the website they let you know it's closed from 2-4pm weekdays for nap time... this is not on Google so we wasted a trip.”

Staff not properly supervising dogs(2 mentions)

“I found the staff sitting at a table together chatting at 7pm while my dog was sitting in a cage.”