Wag Hotels - Santa Clara

Dog injury/Bite incident

“Upon picking up my dog, I found him limping with blood dripping from his hind leg due to multiple puncture wounds. Staff informed me he was bitten by another dog.”

Health/Illness (Episodic)

“My dog came home with fleas. He had severe vomitting and loose bowels after 3 days of stay.”

Supervision/Handling concerns

“Every time I chimed in on the dogs via the webcams... the handlers were on their phones, or they were spraying the dogs with a water bottle.”

Pricing/Hidden Fees(12 mentions)

“The issue is the change in pricing from drop off to pick up. It happened back to back in the same week.”

Lost Belongings(8 mentions)

“They lost ALL OF IT and said that the person who checked me in did not leave any notes as to where they were left.”

Feeding/Water Neglect(7 mentions)

“Both of my dogs were not feed and had to skip a meal... We were given 2 bags back each.”

Potty Training/Indoor Only(5 mentions)

“They do NOT let boarding dogs out on grass... any progress will be lost after your stay since they will be forced to pee and poo on the floor.”