Wag Hotels - Santa Monica

Death of a pet shortly after pickup with allegations of ignored symptoms

“Picked up a very sick dog who was DEAD within the hour! ... His tongue was hanging out his mouth WHITE... they said, 'Yah, you are right. He does look sick.'”

Severe medical neglect and feeding failures

“My dog missed 6 meals over the course of 3.5 days... no one thought it was bizarre... ignoring a bleeding animal and starving her for days.”

Infections (Giardia, Kennel Cough, Eye/Skin infections)

“He acquired a giardia infection from the facility. Not only is he ill, we now are needing to spend hundreds in treatment.”

Feeding errors/Missed meals(6 mentions)

“When I arrived for pickup they gave me one of the bags back which meant my pup didn't have one of his meals.”

Hygiene issues (Dogs returning smelling of urine/feces)(5 mentions)

“He seemed extremely exhausted and disoriented, and smelled of urine which has never happened at previous facilities.”

Grooming/Bath service failures(4 mentions)

“I requested a simple bath... when I picked her up she was still wet and not fully brushed.”