Wagging Tails Pet Resort and Spaw | Dog Daycare Dog Boarding - Cat & Dog Grooming CT
280 Hartford Ave, Newington, CT 06111
Overview
Wagging Tails Pet Resort and Spaw is a family-owned award-winning pet resort in Newington, CT serving the greater Hartford area since 1995. The facility offers dog daycare, boarding, grooming, training, and unique amenities including indoor and outdoor pools, indoor dog park, and Transpawtation pet transport service. They provide 24/7 supervision, climate-controlled suites, and daily photo/text updates for boarding guests.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
33 reviews analyzedWagging Tails Pet Resort shows a stark divide between satisfied customers and serious complainants. While the majority (18 of 33 reviews are 5-star) praise the caring staff, excellent dog happiness, and quality facility with photo updates, there are significant red flags including a dog injury, claims of unsafe conditions, and pet sitting failures. The owner responds professionally to most reviews but can be defensive in disputes. Value for money and safety scores are notably low due to pricing transparency issues and serious incident reports.
People love
Staff shoutouts
Worth noting
Dog injured while at facility - no accountability shown afterward
“My dog was injured while at their facility, and not only did they fail to prevent it — they showed absolutely accountability afterward.”
Claims of no air conditioning in dog holding areas - dangerous heat conditions
“The back area where the dogs are kept is unacceptable and not air conditioned.”
Pet sitting service failure - no show to feed pets, portal access cut off
“They don't show up to feed your pets, then you can't get a hold of anyone to help you, then the owner shuts off your online portal access.”
Diabetic cat went without food for 2 days causing severe health crisis
“my cat had food controlled diabetes so when he had no food for 2 whole days his sugar levels went back into severe mode.”
Grooming quality and communication issues(4 mentions)
“She absolutely butchered my dogs cut and we didn't get at all what we asked for.”
Pricing transparency - undisclosed fees and bait-and-switch(3 mentions)
“I was charged a 'handling fee' which was never disclosed as a possibility.”
Poor customer service and communication(3 mentions)
“terrible customer service/management!”
Access revoked when raising concerns
“the second you mention an issue, the owner turns off your access to the portal”
At a Glance
Pricing
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