What a Ruff Life

Dog injured by another dog - staff downplayed injury as 'scratch', let dog play all day, charged full price, dog needed emergency surgery

“Another dog tore part of his ear, but staff downplayed it as a 'scratch,' let him play all day, and still charged me for the full day. When I picked him up, his ear was visibly ripped and he needed emergency surgery costing over $1,100.”

Dog given treat despite allergies, lack of transparency about timeouts and discipline methods (spray bottles)

“My 10 month old puppy became extremely sick after being given a treat he's allergic to and something they claim they never give. I also learned my dog had been put in timeouts for months without anyone ever telling me... They also use spray bottles on the dogs without disclosing it.”

Overcrowding and potential understaffing - 30+ dogs in play room

“I wish they didn't have so many (over 30) dogs in the play room. They do have a tiny fenced area outside, but I have no idea how they could all fit there. It appeared that they were short staffed to accommodate all those dogs.”

Owner defensive when confronted about issues

“When I asked about it, the owner became defensive instead of addressing my concerns.”

Communication and transparency issues(3 mentions)

“When I called, I was told they had 'investigated,' which was not true. Only after I confronted them did the owner actually look into it.”

Facility too chaotic/overwhelming for some dogs(2 mentions)

“Too chaotic and overwhelming for our dog. My dog didn't do well in their environment. She was too overstimulated to relax.”

Injury handling concerns

“They refused to share footage and took no responsibility.”