West LA Dogs- Big Dog Building

Leptospirosis outbreak causing multiple dogs to be hospitalized in critical condition

“This place has a massive leptospirosis outbreak since July. Multiple dogs have been hospitalized and are in critical condition due to their lack of response.”

Dog injured due to industrial hose left in play area - owner denied responsibility

“Daisy was playing with another dog when her right paw came down on the hose. She broke her nail on the hose, was bleeding profusely, and limping around.”

Dog suffered blunt force trauma to eye - no staff awareness, owner blamed dog as aggressive

“I picked Mason up from West LA Dogs with a bloody eye ball... my vet determined that Mason had a severe hemorrhage/bruising of the left eye along with periorbital swelling which is most consistent with blunt force trauma.”

Lack of transparency - video footage issues, delayed notification of injuries

“I am EXTREMELY LIVID that Mason received this kind of injury with no action taken to inform me at the time it happened.”

Safety incidents and injury handling(3 mentions)

“Their negligence hurt my dog!”

Disease outbreak management and communication(2 mentions)

“My dog got Leptospirosis from this daycare... they failed to take any accountability and were quite aggressive.”

Owner accountability and response(2 mentions)

“Adam in true bureaucratic form, denied responsibility and blamed it on Daisy!”