Westover Animal Hospital

Cat sent home soiled after illness - staff didn't clean after cat urinated/defecated on itself

“They gave him a bath and after he urinated and deficated on himself but they just stated 'we didn't attempt to give him another after that' and sent him home covered in his own urine and feces.”

Tech screaming/cussing at frightened dog

“I heard her cussing and screaming at him after I told her he would be scared and shaking.”

Rude after-hours emergency handling - turned away during active labor/emergency

“I just called this emergency after hours clinic because my dog is giving birth and has a puppy stuck and she has started convulsing. This vet just turned me down because I'm not a client.”

Charged for services not rendered

“Charged for things they didn't even attempt to do and the techs treated my dog horribly.”

Billing/charges unexpected or higher than expected(5 mentions)

“I was a little shocked when I got the bill. I did not like the fact that I was not told what the price would be before the services were rendered.”

Front desk customer service issues(4 mentions)

“The front desk customer service is AWFUL, very unwelcoming, uninterested and nonchalant.”

Price increases(2 mentions)

“But they have had a substantial price increases!!”