Surrey facilities
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Willchris Kennels Ltd

14824 40 Ave, Surrey, BC V3S 0L2

4.6
157 Google reviews
Outdoor yardGroomingClimate controlled

Overview

Willchris Kennels is a 36-year-old facility in Surrey, BC, offering boarding, daycare, grooming, and trail walks. Features include daily 6-exercise sessions, heated-floor kennels, air-conditioned spaces, and over an acre of outdoor running area. They operate with flexible drop-off/pickup hours and emphasize safety, experience, and climate control.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

157 reviews analyzed

Willchris Kennels is highly regarded for its expertise with high-energy, anxious, and 'difficult' breeds, with many owners praising their lack of breed discrimination. While there are historical mentions of a 'gruff' previous owner, the current management is noted for significant facility upgrades and a warm, communicative approach. The facility excels at socialization and medical attentive care, though a few outliers mention communication lapses and strict temperament assessments at drop-off.

Dog happiness
4.9
Cleanliness
4.8
Value
4.8
Staff
4.7
Drop-off / pickup
4.6
Facility
4.5
Safety
4.4
Communication
4.2

People love

Breed Neutrality(8)Medical Care/Going Above and Beyond(5)Socialization Success(12)

Staff shoutouts

Gerry(18 mentions)Jessie(2 mentions)Kendra(2 mentions)Olivia(2 mentions)Amy

Worth noting

Unnoticed injury and weight loss

“We left our doberman with them for 3 days and when I came back he had a big wound on his leg that NO ONE HAD NOTICED... In addition my dog lost 3 lbs in 3 days.”

Refusal of service at drop-off

“On the day of boarding, they refused to take my dog... we have a flight to catch and was forced to deal with finding another place on the same day.”

Communication/Responsiveness(4 mentions)

“Sent several emails in June and didn’t receive any response. Phoned them up and left a message too. No response.”

Historical Owner Personality (Gerry)(6 mentions)

“The owner of this Kennel is not accommodating at all... he is gruff and efficient because all of his customer service skills go into making sure the dogs are happy.”

Owner replies to 65% of reviewsAvg response: 5dwarm tone24 repeat customers

Top Rated

4.6 stars from 157+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 157 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.6/ 5
Amenities3 of 14
Reviews157
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Daycare

$30–$80/day

Contact

Visit Website+1 604-576-9603Get directions to 14824 40 Ave, Surrey, BC V3S 0L2

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