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Willow Pet Hotel

Name: Willow Pet Hotel
Address: 1926 Deer Park Ave, Deer Park, NY 11729, Deer Park, NY, 11729.0, US
Telephone: +1 631-243-0000
Rating: 4.3

1926 Deer Park Ave, Deer Park, NY 11729

4.3

167 Google reviews

Outdoor yardMedication adminGroomingTrainingOnline booking

Overview

Willow Pet Hotel is a long-established (50+ years) pet care facility in Deer Park, NY offering dog boarding, doggy daycare, grooming, and training services. They accept various animals including dogs, cats, birds, rabbits, and pigs, with specialized care for seniors and pets with medical needs. Daycare rates are $40/full day and $25/half day, with staff providing daily photo updates and personalized attention.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7:00 AM – 5:00 PM

Pick-up hours:Before 5:00 PM

Care & Play

Group play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Extras

Senior dog accommodations

What Reviews Say

166 reviews analyzed

Willow Pet Hotel is highly regarded for its cleanliness and its unique ability to board a wide variety of animals, including pigs, birds, and rabbits. Many customers praise the facility for accommodating dogs with special needs or social anxieties through private play options. However, there are significant recurring concerns regarding pets contracting kennel cough and several reports of grooming-related injuries that were allegedly not disclosed at pickup.

Cleanliness

4.8

Facility

4.5

Staff

4.2

Dog happiness

4.0

Drop-off / pickup

3.9

Communication

3.8

Value

3.5

Safety

3.2

People love

Exotic/Small Pet Boarding(5)Accommodating difficult/nervous dogs(6)Cleanliness(12)

Staff shoutouts

Marc(5 mentions)Allyson(3 mentions)ChristinaCindy

Worth noting

Physical injuries during grooming (cuts/razor burn)

“The cut is pretty bad and exposes the muscle underneath the paw. Do not recommend this place.”

Allegations of pets being left unsupervised overnight

“everyone leaves at 6 which mean the dogs are in the kennel the whole night unsupervised”

Kennel Cough(7 mentions)

“The only thing I don't appreciate is that my dog came home sick with kennel cough even though she was vaccinated.”

Pricing/Billing inconsistencies(3 mentions)

“the fact that every employee charger different is absurd, 2 months ago I paid $150... this week I’m paid $233”

Grooming not to specification (shaving)(4 mentions)

“gave them a pic of how i wanted him to be done and when i picked him up, he literally looked like a cat!! completely shaved!!!”

Owner replies to 15% of reviewsprofessional tone18 repeat customers

At a Glance

Google rating

4.3/ 5

Review score

4.0/ 5

Amenities5 of 14

Reviews167

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Daycare

$25–$40/day

Contact

Visit Website +1 631-243-0000 1926 Deer Park Ave, Deer Park, NY 11729

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