Yu Pet Hotel
2525B Warden Ave., Scarborough, ON M1W 2H5
Overview
Yu Pet Hotel is a professional pet care facility in Scarborough, Ontario offering dog boarding, daycare, and grooming services for over 7 years. The facility features 4000 sqft indoor area with 24-hour camera monitoring, air conditioning, and a 1500 sqft fenced backyard. They provide both regular and private boarding options priced by dog size, with current promotions for frequent customers.
Amenities & Policies
Required vaccinations: vaccination required
Policies & Details
Care & Play
Requirements
Extras
What Reviews Say
75 reviews analyzedYu Pet Hotel receives polarized feedback, with a high volume of 5-star reviews praising the 24/7 camera access, detailed potty/feeding logs, and spacious backyard. However, a small number of 1-star reviews report severe safety and management failures, including an unintended pregnancy, a dog escaping onto a main road, and instances of poor hygiene. While regular customers find the facility clean and the staff caring, new clients should weigh the excellent digital transparency against these significant historical red flags.
People love
Staff shoutouts
Worth noting
Unintended pregnancy during boarding
“Before boarding, they said all the male dogs had been spayed... it wasn't until the day before she was due to give birth that we confirmed she was truly pregnant.”
Dog escaped facility onto main road
“the staff managed to let the dog escaped and the ran to the plaza/ main road. Has no idea how to control the situation.”
Neglect/Hygiene (covered in waste)
“he came home with diarrhea, and absolutely COVERED in pee and poo... my dog was locked up for about 14-15 hours straight.”
Staff inattentiveness(2 mentions)
“staff always on headphones and cell phone and or desktop not doing anything with the dogs.”
Communication/Attitude issues(3 mentions)
“this old man told me he couldn't see the room schedule... run by someone so arrogant and with such a bad attitude.”
Top Rated
4.6 stars from 75+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 75 reviews.
At a Glance
Pricing
Boarding
$50–$98/night
Daycare
$35–$50/day
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