Santa Fe facilities
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Z Pet Hotel & Spa

1196 Harrison Rd, Santa Fe, NM 87507

4.7
92 Google reviews
Outdoor yardMedication adminGrooming

Overview

Z Pet Hotel & Spa is a locally-owned pet boarding, daycare, and grooming facility in Santa Fe, New Mexico, operating for over 20 years. Owned by Mark Edwards with 45+ years of animal care experience, they offer dog and cat boarding priced by size ($39-$57/night), daycare ($44/day), and three tiers of grooming packages. The facility provides medication administration, one-on-one play sessions, and accommodates senior and special needs pets.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7:30 am - 11:00 am
Pick-up hours:3:00 pm - 5:30 pm

Care & Play

Solo play
Feeding policy:Owner provides food

Extras

Multi-dog discount — Multiple pet discount
Senior dog accommodations
Owner operated

What Reviews Say

92 reviews analyzed

Z Pet Hotel & Spa is highly regarded for its compassionate care of senior pets and animals with anxiety, particularly excelling in stress-free grooming and nail trims. While the vast majority of clients praise the friendly staff and clean facilities, a small number of reviews highlight issues with communication regarding pet health (diarrhea/injuries) and strict enforcement of late fees. Overall, it is a trusted local facility known for being accommodating to travelers and short-notice requests.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Facility
4.7
Value
4.6
Safety
4.5
Drop-off / pickup
4.3
Communication
4.2

People love

Senior/Special Needs Care(8)Difficult Nail Trims(6)Short Notice/Flexibility(7)

Staff shoutouts

Mark(12 mentions)Brianna(4 mentions)Dez(3 mentions)Inga

Worth noting

Injury and neglect allegations

“He came home injured with a partially scabbed and bloody wound on his stomach area... sensitive to the touch... as though he was bruised/sore.”

Unsanitary cat boarding conditions

“Her kitty kennel was a mess... lots of litter EVERYWHERE and water splashed EVERYWHERE. It was a MESS!!!”

Pricing/Fees(3 mentions)

“They still charged us the late pickup fee which we thought was just a little mean considering we had communicated our situation.”

Grooming delays/roughness(2 mentions)

“She was too rough with a 6 lb dog that had been stressed there for 5 hours.”

Owner replies to 92% of reviewswarm tone18 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.6/ 5
Amenities3 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$39–$57/night

Daycare

$44/day

Contact

Visit Website+1 505-438-7777Get directions to 1196 Harrison Rd, Santa Fe, NM 87507

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