A Crate Escape

Reported grooming service did not meet requested cleaning and de-shedding expectations

“I dropped off my dog and let them know he was smelly. All I wanted was a wash and de-shedding.”

Reported pet identification/tag mix-up

“Brought me my dog with someone else's dog tags and leish .”

Reported potential play-safety concern involving large and small dogs

“They refused to keep big dogs separate from little dogs during play times.”

Reported limitation on emergency veterinary communication and authorization

“There is no option for them to call or transport to YOUR personal vet & they won't call your vet in an emergency”

Reported unexpected grooming charge and unclear explanation of added fee

“My 9 pound puppys grooming cost was $70!”

Reported staff rudeness during a pricing dispute

“Very rude staff”

Grooming quality inconsistency(3 mentions)

“His haircuts were always adorable and so well done... However, I will not be going back because my dogs haircut was choppy and uneven this time around.”

Pricing transparency and perceived overcharging(2 mentions)

“Very rude staff and they find any reason to charge you more than their “starting at price” that’s listed online.”

Pickup hours and scheduling problems(2 mentions)

“They called us today, only four days before drop off on Saturday to let us know they made a mistake and are actually closed all day Sunday.”

Computer and booking system issues(2 mentions)

“We keep having issues with their new computer system.”