Shady Acres Pet Ranch

Dog escaped/lost from facility during boarding

“THEY LOST MY DOG! Like - LOST MY DOG! I was told that doors to the OUTSIDE were left open while the dogs were being transferred from the yard to the kennels.”

Dog returned with injuries or medical issues

“When we picked up our golden retriever she smelled really strongly of urine and had a raw spot on one of her elbows that she's never had before.”

Dog returned sick with diarrhea

“My dog always comes back filled to the brim with energy... he came back with EXPLOSIVE diarrhea.”

Communication failures during emergencies

“I called to see if I should pick my dog up since it was about to storm... I was met with a message that said it would be several hours before anyone could call back.”

Inconsistent communication/reporting(8 mentions)

“We received no follow up, check up, pictures or any other feedback on how our pup was doing or did during his stay.”

Unannounced pricing changes/extra fees(3 mentions)

“They usually fed them separately at no cost and this time they charged us an additional fee which was not in the first quote or on its website.”

Limited playtime during daycare(2 mentions)

“The dogs DO spend the VAST majority of their day in isolated rooms. Play times... amounted to merely two 25 minute sessions.”

Lack of overnight staff(2 mentions)

“The only thing I wish they would do is have someone on site for over night stay.”