Action Pack - Round Rock

Severe injuries requiring surgery and allegations of unauthorized sedation

“My dog went from being a happy pet to a sad one with mobility problems... my dog showed signs of having been medicated without my authorization.”

Unpaid vet bills after promising to cover injuries sustained on-site

“They promised to cover my dog’s surgery, which cost nearly $6,000... None of that ever happened.”

Long fasting periods (17-18 hours) due to early final feeding times

“This results in a 17–18 hour gap between the last feeding of the day and breakfast the next morning.”

Pricing and Hidden Fees(12 mentions)

“Every single time I call they say it is high season and that they only have spots available that include extra activity packages.”

Communication/Phone Responsiveness(15 mentions)

“There is literally no one ever answering the phone. EVER.”

Hygiene/Smell after boarding(6 mentions)

“Our dog comes home smelling like urine and feces.”