A Dog’s Best Friend Doggy Daycare & Training

Dog contracted giardia/kennel cough after visit

“My dog was also infected with Giardia and Kennel cough with no other exposure.”

Dog became ill (diarrhea) after daycare visit

“When we brought her home she had diarrhea for 5 days after.”

Customer felt dismissed/disrespected by staff

“The disrespect shown today was crazy.”

Enrichment time significantly shorter than promised

“Enrichment time is 3 minutes long from when the dog enters the enclosure to when they exit.”

Inconsistent information from different staff members(3 mentions)

“Every single staff person I spoke to had something different to say about the requirements for the dogs, rates, and the schedule.”

Difficulty getting reservations/availability(3 mentions)

“Impossible to get a reservation, even if you're an established client.”

Communication issues about services/billing(2 mentions)

“I was not happy because I am being accused of something that is their fault.”