Vancouver facilities
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Pet Parlour

3457 Cambie St., Vancouver, BC V5Z 2W7

4.4
412 Google reviews
GroomingTraining

Overview

Pet Parlour is a multi-service facility offering dog and cat boarding/daycare, spa services, grooming, training, and retail products. They operate extended hours (7:30am-6pm weekdays) at their Vancouver location but lack specific details about amenities like outdoor space, capacity, or vaccination requirements on their website.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

412 reviews analyzed

Pet Parlour is a highly polarizing facility that excels in routine maintenance like nail trims and specialized cat grooming, with many long-term clients praising Victor's kindness. However, a significant cluster of recent reviews warns of extreme wait times (5-7 hours), lack of water for pets, and defensive management when injuries occur. While many pets leave 'looking like show dogs,' the facility faces serious allegations regarding safety protocols and rough handling that prospective clients should weigh carefully.

Cleanliness
4.5
Staff
4.2
Facility
4.0
Dog happiness
3.8
Value
3.5
Communication
3.2
Drop-off / pickup
3.0
Safety
2.5

People love

Cat Grooming Expertise(22)Nail Trims(35)Senior Dog Care (Mixed)(10)

Staff shoutouts

Victor(24 mentions)Gabriele

Worth noting

Severe safety negligence (near-strangulation)

β€œMy 16 year old shih-tzu... was left unattended on a table with a grooming leash around her neck. She was found hanging by a different employee.”

Physical injuries (cuts/nicks/burns)

β€œHe came back with multiple cuts... grazed two larger spots on him drawing blood one being his 'change purse' between his rear legs.”

Allegations of rough handling/abuse

β€œI've also heard from others that they do hit your pet while grooming to make them obedient.”

Excessive wait times/Trapped in crates(12 mentions)

β€œMy cat was left for five hours without access to food, water, or a litter box. It’s inhumane.”

Pricing transparency and sudden increases(9 mentions)

β€œThere is no transparency around pricing or why the price is constantly increasing for the exact same service.”

Defensive/Hostile management (Patricia)(7 mentions)

β€œThe owner, Patricia, became very hostile... I've never met such an unpleasant business owner, it was so unprofessional.”

Owner replies to 2% of reviewswarm tone48 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
3.6/ 5
Amenities2 of 14
Reviews412
Repeat customersNumber of reviews that mention returning or being a regular customer.48

Pricing

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