A Dog's Dream
1819 RaceTrack Rd, New Bern, NC 28562
Overview
A Dog's Dream is a premier pet resort in New Bern, NC offering dog boarding, daycare, grooming, and self-service wash. The facility features private Dream Suites, 6,750 sq ft of indoor play space, outdoor yards with puppy pools, and webcams for pet parents to check in. They require all dogs to be spayed/neutered, current on vaccinations (Bordetella, Distemper, Rabies), and pass a temperament test before services. Pricing ranges from $40-55/night for boarding and $15-25/day for daycare.
Amenities & Policies
Required vaccinations: Bordetella, Distemper, Rabies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
188 reviews analyzedA Dog's Dream receives overwhelmingly positive reviews with a rating distribution heavily skewed toward 5 stars. The facility excels in staff friendliness, dog happiness, and grooming quality - with many reviewers praising the team's genuine love for dogs and the obvious excitement their pets show upon returning. However, several serious red flags emerge: a concerning allegation of staff impairment, a case of a dog contracting multiple illnesses after boarding, a puppy returned in filthy conditions, and an unreported dog injury. These issues, combined with occasional complaints about communication and pricing disputes, slightly drag down scores in safety and communication categories. The owner (Dan) responds professionally to nearly all reviews, including negative ones, and has a history of addressing concerns. The majority of reviewers are repeat customers who appreciate the webcam access, reasonable pricing, and caring environment.
People love
Staff shoutouts
Worth noting
Staff allegedly appeared impaired (marijuana smell on employees and in facility)
“The front smelled strongly of pee, and marijuana. All three of the girls were visibly 'high' and were not really answering my questions well.”
Dog returned with multiple illnesses (worms, kennel cough, UTI) after boarding
“He came home after being boarded for 5 days with worms, kennel cough, and a UTI.”
Puppy returned filthy, underfed, with urine-soaked belongings
“He was returned to me filthy and underfed. His bed and toys were completely saturated with urine.”
Dog injured (bite marks) and not informed by staff
“We got home and noticed two bite marks on her leg. I don't like is not being told my dog got in a fight and has puncture wounds that were still bleeding.”
Dogs left in kennels without water access
“Most of the dogs were in kennels or pop ups. Leads still connected and no water?”
Communication issues(3 mentions)
“Poor communication, as with many understaffed.”
Grooming quality inconsistency(3 mentions)
“Grooming is horrible have had several friends complain to me.”
Pricing/billing disputes(2 mentions)
“I was shocked when I saw a bill for $929.”
Weekend daycare limitations(2 mentions)
“On weekends from like 10am-4pm there are no workers and the dogs are instead just in a kennel.”
Staff consistency/turnover(2 mentions)
“There's never consistent staff.”
At a Glance
Pricing
Boarding
$40–$55/night
Daycare
$15–$25/day
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