Jill's Pet Resort

Kennel cough outbreaks - multiple dogs contracted kennel cough after stays, including serious cases requiring vet treatment

“My 14 year old yorkie came home with kennel cough, and yes, they were vaccinated. My dogs were both hoarse.”

Dog died after boarding - serious health incident resulting in pet death

“After the second stay my dog got very sick and died. I confronted them and wanted to know what they did to my dog!”

Dirty conditions - dogs returning with urine/feces on blankets or smelling terrible

“When I picked them up, their blanket was soaked in feces, and they smelled atrocious.”

Feeding neglect - dogs not fed according to instructions

“They have 'forgotten' to feed my dogs... they only fed them once or twice”

Kennel cough/health issues after boarding(12 mentions)

“We picked up our dog, and she was very skinny... it appears she received 2 cups per day, half of what she required”

Grooming quality inconsistencies(8 mentions)

“His eyes were clearly NOT cleaned as there was still gunk and goo in his eyes”

Feeding instructions not followed(5 mentions)

“I cannot understand why my feeding directions were not followed”

Long wait times for grooming(4 mentions)

“Took our dog in at 930am and it was 430pm before she was finally ready to go home”

Pricing concerns(6 mentions)

“The only drawback is the expense... the increase in doggie day play is very concerning”