All American Pet Resorts New Bern

Dog separated from group play/kenneled during stay without proactive owner notification

“Why didn’t someone from the kennel call us to let us know? That kind of proactive communication is something I expect.”

Grooming quality issues - uneven cuts, damaged coat

“Grooming was poorly performed on both pets. Their coats were chopped up, and their faces were chopped up and uneven as well.”

Lost pet collar not returned, billing discrepancies

“They also removed her collar and didn't return it. Did not call me to notify me. Also the final bill was higher than expected.”

Camera access issues

“Cant view my pet on camera.”

Dog removed from group play(2 mentions)

“He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel”

Grooming quality inconsistency(2 mentions)

“Grooming was poorly performed on both pets”

Dog kept in pen/limited activity

“I just wished my dog had not been in a pen inside most of his stay”