Hilton Head Island facilities
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All About Pets

130 Arrow Rd #102, Hilton Head Island, SC 29928

4.8
188 Google reviews
Grooming

Overview

All About Pets is a pet boarding and daycare facility located on the south end of Hilton Head Island, offering boarding and daycare services for both dogs and cats. The facility also provides grooming services and sells pet supplies, with a focus on safety, individual attention, and highly-trained staff.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play

What Reviews Say

188 reviews analyzed

All About Pets receives overwhelmingly positive reviews with 95% 5-star ratings. The facility excels in staff friendliness, dog happiness, and communication through daily report cards with photos. A single serious incident involving a kennel cough outbreak resulting in a dog's death (Review 59) represents the most significant red flag, though the owner responded professionally. Minor complaints focus on occasional report card inconsistencies and cat boarding limitations. The owner demonstrates exceptional engagement, responding to nearly all reviews with warm, professional messages typically within one day.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Facility
4.7
Communication
4.7
Safety
4.5
Drop-off / pickup
4.5
Value
4.3

People love

Staff kindness and genuine animal love(85)Daily report cards with pictures(45)Dog excitement/happiness at facility(40)Clean, well-maintained facility(25)Excellent grooming services(20)

Staff shoutouts

Kat(8 mentions)Lynsi(3 mentions)Vanessa(4 mentions)Olivia(2 mentions)Sara(2 mentions)Donna(3 mentions)Bo(2 mentions)Natasha(2 mentions)LindseyAmanda

Worth noting

Kennel cough outbreak resulting in dog death

“In beginning of June they all caught kennel cough... one did not recover and passed away”

Owner not returning calls/broken promises

“She promised to call me back but didn't... the owner ducked my calls and I never heard from her again”

No staff present at promised time for pickup

“Told staff several times... needed to get them early... No one showed up to meet us... no one was there”

Report card/photo communication issues(3 mentions)

“I expected a report card and did not get one until I came to pick her up and asked about it... There were no pictures in the report card”

Cat boarding facility limitations

“Cat Suites are very small... Cat Suites and Play Area have no windows to the outdoors... Play Area housed several cats that had direct view into all Cat Suites”

Puppy separation anxiety handling

“Split up at the door and no time with the dog parents together to get to know each other isn't working. So our puppy had a very stressful experience”

Owner replies to 98% of reviewsAvg response: 1dprofessional tone95 repeat customers

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities1 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.95

Pricing

Contact facility for pricing

Contact

Visit Website+1 843-842-7387Get directions to 130 Arrow Rd #102, Hilton Head Island, SC 29928

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