Hilton Head Island facilities
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Evergreen Pet Lodge

105 Dillon Rd, Hilton Head Island, SC 29926

4.8
212 Google reviews
Staff overnight

Overview

Evergreen Pet Lodge is a pet boarding facility located on Hilton Head Island, SC, operated by owners Jonathan and Claudine Vaughan. The facility offers boarding services with staff residing on premises for after-hours monitoring, and welcomes visitors for informal kennel tours Monday through Friday.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

211 reviews analyzed

Evergreen Pet Lodge is overwhelmingly beloved by customers, with 95%+ of reviews giving 5 stars. The facility excels in staff friendliness, dog happiness, and cleanliness - with the owner Jonathan and long-tenured staff like Emily receiving consistent praise for genuinely caring for pets. The on-site vet and ability for vacationers to pick up dogs for beach outings are major pluses. However, there are serious red flags: 3 high-severity incidents including a dog death, injuries requiring emergency vet care, and a dog with cuts on its nose. The owner responds professionally to most negative reviews but occasionally appears defensive. Repeat customers are abundant, with many using the facility for 5-10+ years.

Dog happiness
5.0
Staff
5.0
Drop-off / pickup
5.0
Cleanliness
4.8
Safety
4.5
Facility
4.5
Communication
4.5
Value
4.5

People love

Staff genuinely loves and cares for dogs(85)Clean, well-maintained facility(35)Dogs are happy and excited to return(50)On-site veterinary care(15)Great for vacationers - can pick up dogs for beach trips(25)Reasonable pricing(12)Owner Jonathan is amazing and professional(45)

Staff shoutouts

Jonathan(52 mentions)Emily(18 mentions)Andrea(8 mentions)Steven(7 mentions)Willie(4 mentions)Deanna(3 mentions)

Worth noting

Dog died shortly after boarding

โ€œThey killed our dog. Don't bring your dog there if you love them and want them to live more than 1 day after you pick them up.โ€

Dog returned with injuries (cuts on nose, lost voice)

โ€œWe noticed a few deep cuts on her nose, since you could still see the blood on her black nose.โ€

Stress-related illness requiring emergency vet care

โ€œMy sweet Fanci had lost so much fluid she couldn't even walk by the next morning and ended up at an emergency vet clinic for IVs, Antibiotics and a special diet. Dx severe stress related colitis!โ€

Dogs appeared thirsty/dehydrated at pickup

โ€œWhen I went to pick up my two dogs they seemed extremely thirsty like they had not had water in days.โ€

Dirty conditions and poor communication about dog's condition

โ€œRoux had diarrhea all in his 'area' and on his paw... No one ever called to tell me this.โ€

Senior dog care issues - possible food mix-up leading to illness

โ€œWhen home I noticed our dog was at an unexpectedly high level of stress and had quite bad diarrhea (with blood)... it was clear to me our dog was mixed up with another and fed the wrong food.โ€

Lack of cameras for pet monitoring(4 mentions)

โ€œNext time I will make sure to book a place with cameras.โ€

Noise levels in facility(3 mentions)

โ€œIt was soooo noisy and stressful for my girls.โ€

Senior dog care concerns(2 mentions)

โ€œIt's very noisy and very active. Lots of large dogs. And now it is out of the question for us to kennel our dog again.โ€

Owner replies to 85% of reviewsAvg response: 2dprofessional tone78 repeat customers

Top Rated

4.8 stars from 212+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 212 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities1 of 14
Reviews212
Repeat customersNumber of reviews that mention returning or being a regular customer.78

Pricing

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