Evergreen Pet Lodge
105 Dillon Rd, Hilton Head Island, SC 29926
Overview
Evergreen Pet Lodge is a pet boarding facility located on Hilton Head Island, SC, operated by owners Jonathan and Claudine Vaughan. The facility offers boarding services with staff residing on premises for after-hours monitoring, and welcomes visitors for informal kennel tours Monday through Friday.
Amenities & Policies
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What Reviews Say
211 reviews analyzedEvergreen Pet Lodge is overwhelmingly beloved by customers, with 95%+ of reviews giving 5 stars. The facility excels in staff friendliness, dog happiness, and cleanliness - with the owner Jonathan and long-tenured staff like Emily receiving consistent praise for genuinely caring for pets. The on-site vet and ability for vacationers to pick up dogs for beach outings are major pluses. However, there are serious red flags: 3 high-severity incidents including a dog death, injuries requiring emergency vet care, and a dog with cuts on its nose. The owner responds professionally to most negative reviews but occasionally appears defensive. Repeat customers are abundant, with many using the facility for 5-10+ years.
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Worth noting
Dog died shortly after boarding
โThey killed our dog. Don't bring your dog there if you love them and want them to live more than 1 day after you pick them up.โ
Dog returned with injuries (cuts on nose, lost voice)
โWe noticed a few deep cuts on her nose, since you could still see the blood on her black nose.โ
Stress-related illness requiring emergency vet care
โMy sweet Fanci had lost so much fluid she couldn't even walk by the next morning and ended up at an emergency vet clinic for IVs, Antibiotics and a special diet. Dx severe stress related colitis!โ
Dogs appeared thirsty/dehydrated at pickup
โWhen I went to pick up my two dogs they seemed extremely thirsty like they had not had water in days.โ
Dirty conditions and poor communication about dog's condition
โRoux had diarrhea all in his 'area' and on his paw... No one ever called to tell me this.โ
Senior dog care issues - possible food mix-up leading to illness
โWhen home I noticed our dog was at an unexpectedly high level of stress and had quite bad diarrhea (with blood)... it was clear to me our dog was mixed up with another and fed the wrong food.โ
Lack of cameras for pet monitoring(4 mentions)
โNext time I will make sure to book a place with cameras.โ
Noise levels in facility(3 mentions)
โIt was soooo noisy and stressful for my girls.โ
Senior dog care concerns(2 mentions)
โIt's very noisy and very active. Lots of large dogs. And now it is out of the question for us to kennel our dog again.โ
Top Rated
4.8 stars from 212+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 212 reviews.
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