All Kreatures Pet Care
11132 Outlet Dr, Knoxville, TN 37932
Overview
All Kreatures Pet Care is a family-owned facility operating since 1995 in Knoxville, TN, offering dog boarding, cat boarding, dog daycare, and grooming services. They provide climate-controlled indoor kennels with outdoor breaks, luxury Kottage options, and one-on-one activities. The facility requires specific vaccinations including canine influenza and administers medications at no extra charge.
Amenities & Policies
Required vaccinations: Rabies, Canine Combination Booster (DHPP), Bordetella, Canine Influenza Bivalent (H3N2 & H3N8), Feline Combination Booster
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
376 reviews analyzedAll Kreatures Pet Care is a highly established, family-owned facility with an overwhelmingly positive reputation built over 25+ years. The vast majority of reviews (87%) give 5-star ratings, with customers consistently praising the clean facility, loving staff, and genuine care for pets including anxious and senior dogs. However, there are serious safety concerns in a small number of cases involving potential neglect, injuries, and one tragic death where the owner's response was perceived as defensive. The facility's policy of individual attention (no group play) appeals to many pet owners, though some criticize the pricing and strict vaccination policies. Owner Jeff Charlton responds to every review professionally, typically within 1-2 days.
People love
Staff shoutouts
Worth noting
Dog died after boarding, owner was defensive about potential illness contracted at facility
“My 18-month-old dog stayed at this facility for one night...three weeks after that he died from a cough that turned into something much bigger”
Dog returned emaciated, severely underfed during 6-day boarding
“I just picked up my dog after six days and I am heartbroken. She's emaciated. They did not feed her twice a day 2 cups per meal no way!”
Dog injured (hot spot/skin infection) during boarding, owner applied inappropriate treatment
“She has a large chunk of skin hanging off her right cheek beneath her ear...The man put Gold Bond on it”
Dog bitten on nose by another dog through fence
“My dog came back with a bite on the nose from another dog”
Dog returned dehydrated, food/water issues, suspected neglect
“My dog came home dehydrated from not having an ample amount of water”
Dogs left in kennels 12+ hours overnight, returned smelling of urine
“the dogs are left in their kennels for 12+ hours before anyone lets them out in the mornings”
Medication not given properly, dogs left in urine/feces
“One of the dogs needs daily medications...they returned us the bottle half full, meaning they were not being given properly”
Poor phone customer service/rudeness(8 mentions)
“Horrible customer service today on the phone...don't talk to people like that”
Surprise charges/billing issues(3 mentions)
“I was charged $60 in extra fees for things I didn't agree to upon check in”
Vaccination requirement communication issues(4 mentions)
“they continued to call my wife and threatened to not board our dog...borderline harassing”
Age restrictions policy disappointment(2 mentions)
“the age of my one dog was unacceptable to be boarded...A blanket policy to exclude a pet without knowing its medical history”
At a Glance
Pricing
Boarding
$35–$60/night
Daycare
$30/day
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