Amazing Tails Pet Salon

Dog came back with burn on nose requiring vet treatment

“she came home with a burn on the top of her nose that took a couple of weeks to heal”

Dogs became extremely sick and dehydrated after boarding

“both of them were extremely sick. Had to take one to urgent care and my regular vet and was told that both of my dogs were extremely dehydrated”

Dog groomed against explicit owner instructions (shaved when told not to)

“I asked them NOT to shave him but cut him a little short. When I picked him up they had shaved him”

Poor grooming quality - incomplete work, uneven cuts

“his body is extremely uneven, his head only partially shaved, his feet are not trimmed at all with long hair sticking out”

Ear issues - matting inside ears, potential yeast infections

“they were appalled at the condition and matting inside his ears saying that they have never been plucked and this could cause yeast infections”

Pricing inconsistency and lack of transparency(8 mentions)

“Prices are not consistent. I've taken my dog for grooming 3x and each time I was charged a different price, of course an increase”

Online booking system issues(3 mentions)

“Requires a deposit for online booking but then will call you and tell you that online booking schedule isn't right and time/day reserved isn't open”

Grooming not done as requested(5 mentions)

“They did not give me the curtesy of calling me before completely shaving my dog when I had specifically asked for slight trim”

Long wait times / scheduling delays(4 mentions)

“takes for ever and day to make appointment”

Staff rudeness / poor customer service(6 mentions)

“the shorter woman with short curly hair acted extremely annoyed that she had to clip her nails”