Animal Den

Dog returned in concerning state - wet, smelling bad, trembling, hiding, acting traumatized

“My dog was returned to me wet and smelling of all sorts of nasty...he was trembling and hiding in the cracks of my car seats whimpering. Between the smell and his behavior he acted as tho he was either grossly abused or poisoned.”

Lost track of a pet

“Onetime they even lost track of a pet.”

Dog attacked after staff ignored owner's specific warnings about dog's behavior

“Instead of removing her from the scene they left her because as manager stated 'wanted to give her a chance' and another dog reacted to her snap and attacked her.”

Staff dismissed deaf dog from daycare, concerns about large pack sizes (60 dogs)

“My 1 year old deaf golden retriever was put into a pack of 60 dogs...Putting 60 dogs together into a free running pack puts all of the dogs in danger.”

Overcrowding causing stress, staff blamed dog rather than addressing issue

“They take too many dogs at once and the service is significantly negatively impacted by this. They blamed my well behaved pup for the stress behaviors she showed instead of on their own decision to overcrowd the room.”

Price increases(2 mentions)

“Prices jumped from $45 to $64 in just a couple months. I understand things are more expensive but it's in the energy and produced goods industry not kenneling.”

Staff rudeness/poor customer service(5 mentions)

“Rude employees with attitude would have been better going to front street animal shelter.”

Vaccine record requirements causing friction(3 mentions)

“They had specific requirements for the vaccine records that I wasn't aware of until I called. I emailed them the necessary documents but never got a response.”

Lack of photo updates for cat boarding

“The absolute lack of information about the cats (no report cards or photos). We were told that they would be photographed but we didn't see any photos.”

Request for more detailed report cards(3 mentions)

“It would be really nice to have a picture or at least a short 'report card' for what they did all day.”