Animal Hospital at Brier Creek

Dog bitten by own pet during rectal exam - owner placed in dangerous situation

“she failed to alert me that she was going in and did not warn me to move my hand so I was bit by my own dog. I WAS PUT IN A DANGEROUS SITUATION.”

Cat roaming lobby despite owner providing written notice about dog not liking cats

“There was a cat roaming the lobby, after putting in writing that my dogs don't like cats the feline was still roaming and approached both my dogs at separate visits and hissed.”

Misdiagnosis - lymphoma not detected

“we found out she had stage 4 or 5 Lymphoma. This other vet said it was blatantly obvious that she had cancer and could not believe that Animal Hospital Brier Creek had not been able to diagnose it correctly.”

Misdiagnosis - mass diagnosed as soft tissue swelling, later found to be cutaneous lymphoma

“Misdiagnosed my dog's mass in his throat as a 'soft tissue swelling'... was diagnosed with cutaneous lymphoma. Too much time lost and I ended up losing my dog.”

Dog traumatized during nail trim procedure

“After him not being fully asleep... they continued to force a muzzle and holding him down to attempt the nail cut... he was traumatized. Not even I could touch him.”

High pricing/expensive(15 mentions)

“They are highly obnoxious with sending emails, texts, calls, ad nauseum. They also intentionally and continually try to milk additional money for testing from you.”

Upselling/unnecessary services(10 mentions)

“They will nickel and dime you the entire time. Somehow tried to charge nearly $500 for what should have been a few basic shots.”

Wait times(5 mentions)

“We had to wait about 50 minutes past our appointment time. Even though we were the only people in the place.”

Communication issues(5 mentions)

“You can call there 10 times ask the same question and get 10 different answers.”

Rude staff/doctor demeanor(6 mentions)

“The Doctor could not have been more rude and unprofessional.”