Animal House Buckhead
517 East Paces Ferry Rd NE, Atlanta, GA 30305
Overview
Animal House Buckhead is a dog boarding, daycare, and grooming facility located in Atlanta, GA, established in 2014. They offer full-day and half-day dog daycare, overnight boarding, and grooming services including trims, full grooming, teeth cleaning, and nail trims. The facility has limited business hours (closed Sunday and Monday) and accepts various payment methods including major credit cards, cash, and checks.
Amenities & Policies
What Reviews Say
62 reviews analyzedAnimal House Buckhead presents a polarizing profile; while many long-term clients praise the cage-free environment and the staff's ability to handle difficult dogs, there are severe reports of negligence. Multiple high-severity reviews detail physical injuries (cuts and holes) and infections that were allegedly hidden from owners at pickup. Operational issues including late openings, scheduling errors, and defensive management contrast sharply with the 'warm and loving' atmosphere described by satisfied customers.
People love
Staff shoutouts
Worth noting
Undisclosed physical injuries during grooming
“SENT MY DOG HOME WITH A HOLE IN HER HEAD, AN OPEN WOUND, DIDN’T TELL ME AND LIED”
Severe skin infections attributed to unsanitary equipment
“shaved my beautiful golden doodle with infected and dirty clippers which resulted in my dog having a terrible skin infection on his head that was oozing out yellow and bloody discharge.”
Aggressive/Defensive behavior from management
“When we questioned the owners they became aggressive and defensive. I am appalled by the fact that the son of the owner came to my car shaking a bag of my dogs hair in my newborns face.”
Punctuality and Opening Times(3 mentions)
“I waited 15 minutes past opening time... The other client waiting in the parking lot said that they are always late opening.”
Pricing transparency and sudden increases(3 mentions)
“jumped price from $70 to $110 and did not provide the services stated to the dog.”
Inconsistent grooming quality(4 mentions)
“I think the team may have overbooked because the last couple of times I’ve taken him it’s just been a bath seems like.”
At a Glance
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