Lucky & Lady

Severe medical distress/negligence following grooming (suspected sedation or allergy neglect)

“My puppy returned... displaying unusual symptoms: he was drooling heavily and extremely lethargic... escalated into a medical emergency involving violent vomiting and severe diarrhea.”

Identity mix-ups (giving owners the wrong dog)

“I was given the wrong dog... When I checked and realized the dog was a girl and mine is a boy, my heart dropped.”

Physical injuries during grooming (lacerations/cuts)

“My dog had scrapes and scratched and dried blood on her belly... they really messed up her ears... cut out all of her ear hair and really went down in her canal.”

Senior dog neglect/lack of medical awareness

“My dog walked into this facility on his own 4 legs - nearly 5 hours later... he had to be carried out and taken immediately to an emergency vet hospital.”

Extreme wait times for grooming(12 mentions)

“A no frills bath and nail trim should take an hour tops... But the last few times they can take up to 3-4 hours.”

Pets returning home extremely thirsty/smelling of urine(8 mentions)

“He was thirsty, smelled like pee... He soaked in pee and obviously been sitting in his own mess.”

Hidden fees and pricing transparency(7 mentions)

“The final bill came to $159, which is outrageous... complete lack of communication and transparency.”