Barking Hound Village Old 4th Ward

Severe injury/Death negligence

“Long story short: They killed my dog... he had a slipped disc that had already progressed very far. The boarding facility says they have no idea what happened.”

Dog bite incident and poor protocol

“My dog had been bitten by another dog on his ear... I was told that they only consider banning a dog if another dog’s ear is completely bitten off.”

Lack of 24/7 on-site supervision

“there is no on-site staff presence 24/7. Once the facility closes for the day, all employees leave.”

Unnoticed injuries during grooming

“I saw Kipper's foot was covered in blood. I pointed it out, and the manager goes 'Oh! The groomer's must have cut it too short!'”

Strong ammonia/urine odor(6 mentions)

“It’s beyond doggy or kennel smells it’s an unhealthy amount of ammonia.”

Strict/Inflexible drop-off times(4 mentions)

“I just got turned away at the door because I showed up at 9:30 instead of 830 for a temperament test.”

Hidden fees/Grace period charges(3 mentions)

“The nightly stay here is advertised as $48 a night but what they do not tell you is there is a 'grace period' ... it’s a $21 dollar fee.”