Treehouse Animal Clinic

Physical injury/trauma during routine procedure

“My dog came in for a minor ear infection and an hour later left with a bleeding ear in worse condition... she comes back in to the room shaking, bleeding and smelling of absolute fear.”

Diagnostic error (missed fracture)

“the doctor missed an obvious fracture in the x-ray of my dog’s paw.”

Medication/Vaccination error

“the one that wasn’t supposed to be vaccinated was given a shot without my knowledge... while the two that needed vaccines were initially missed.”

High pricing/Unexpected fees(12 mentions)

“They will find as much as possible wrong with your dog to upcharge your bill!!! My bill for coming in for a hot spot $453.94.”

Strict appointment/cancellation policies(4 mentions)

“they refused to see my cat unless I agreed to pay an extra $50 fee... the focus was on enforcing a $50 penalty, rather than providing care.”

Wait times/Scheduling errors(5 mentions)

“They have long wait times even when you have an appointment and the last time they didn’t tell us they were running behind.”