Animal House Pet Services

Medical overstepping/Fear mongering

“She launched into full-blown hysteria, telling me that Luna was going to die if she didn’t see a vet within two days... the vet saw nothing wrong.”

Financial transparency and refund refusal

“They overcharged me by $175... refused to email me my receipts... was told refund was given only if MY DOG DIES.”

Billing and Refund Policies(4 mentions)

“I purchased a 5-day package and of course I can’t get a refund even though I never used any of the days.”

Owner Communication Style(3 mentions)

“She spoke in a short, clipped, unhelpful way. Her parting words... 'The bill is the bill'.”

Booking/Reservation Confusion(2 mentions)

“I was told both times I was there by each of the owners that a reservation was not needed... I got there and was told they were sold out!”