Ashley Hills Pet Center

Kennel cough outbreak - multiple dogs infected

“They do warn you about Kennel Cough...even with all his shots our puppy came home with kennel cough...once home, he gave it to my other dogs that were up to date on their shots”

Dogs not exercised/let out during boarding

“Asked if he was let out and exercised and they said 'you didn't sign up for that' then what are you paying for??”

Phone communication issues - unreachable for months

“How do you get them to answer the phone or answer a call back??? I have been trying to call them for the last 2 months”

Kennel cough outbreaks at facility(3 mentions)

“I noticed a banner on the website stating that kennel cough had been going around the facility but they were cleaning and sanitizing extensively...I never would've imagined it would STILL be going around the facility 7 months later”

Pricing concerns - add-on costs(3 mentions)

“I kinda wish every little detail, like play time, swims, etc. weren't add-ons”

Lack of notification about health issues(2 mentions)

“Staff was aware of numerous dogs with kennel cough. They failed to notify my mother before her dog's scheduled grooming appointment”