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Lakeside Pet Lounge

Name: Lakeside Pet Lounge
Address: 573 NY-17M, Monroe, NY 10950, Monroe, NY, 10950.0, US
Telephone: +1 718-795-8175
Rating: 4.6

573 NY-17M, Monroe, NY 10950

4.6

95 Google reviews

Staff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingTrainingClimate controlledOnline booking

Overview

Lakeside Pet Lounge is a luxury dog boarding and daycare facility in New Hampton, NY, offering both overnight boarding ($65-67/night) and daycare ($40-50/day) with extensive amenities including indoor playrooms, outdoor fields, a splash pad, and hiking trails. The women-owned facility features large suites with tempered glass doors, separate play areas for small dogs, and provides grooming, training, and in-home pet sitting services, with the owner living on-site and offering transportation throughout NY, NJ, PA, and NYC.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies12+ months

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Bordetella, Negative Fecal/Giardia Test

Policies & Details

Hours & Billing

Drop-off hours:9am-11:30am or 2:30pm-5pm

Pick-up hours:7:30am-12pm or 2:30pm-6pm

Checkout time:11am

Late pick-up fee:$17 per dog after 11am, $28 per dog after 3pm, additional night after 6pm

Billing method:Per night

Cancellation & Deposits

Cancellation notice:14 days notice

Cancellation penalty:Full payment for reserved nights due despite early pickup or late drop-off; 2 weeks notice required to avoid charges for originally reserved nights

Deposit required — 50% deposit required for new clients, minimum 2 weeks prior to boarding stay

Care & Play

Group play

Solo play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Raw diet accommodated

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Fire safety system

Extras

Multi-dog discount — $34 per night for additional dog sharing a space (card) or $32 (cash)

Senior dog accommodations

Owner operated

What Reviews Say

90 reviews analyzed

Lakeside Pet Lounge is highly regarded for its personalized care, frequent video updates, and exceptional value, with many owners noting their dogs return home 'happy and tired.' The owner, Lia, is frequently praised for her hands-on approach and ability to handle nervous pets and cats. However, a small number of serious complaints regarding undetected skin infections and injuries suggest a need for more rigorous physical health checks during long-term boarding.

Staff

4.9

Value

4.9

Cleanliness

4.8

Drop-off / pickup

4.8

Communication

4.7

Dog happiness

4.6

Facility

4.2

Safety

3.8

People love

Video/Photo Updates(18)Tired/Happy Pups(15)Affordability(7)Cat Boarding(5)

Staff shoutouts

Lia(32 mentions)Luca(2 mentions)JennaFran

Worth noting

Unnoticed medical issues/injuries during boarding

“Why let it get to the point where the wounds were open, bleeding, and filled with pus? ... the vet said it was likely from being kept in a crate for extended periods.”

Alleged kennel cough outbreak and lack of documentation

“you so arrogantly replied and admitted she was not documented as being present during the potential outbreak time frame!”

Undetected injuries or illness(3 mentions)

“our puppy got bit bad by another dog and they didn't even bother to tell us.”

Stress/Anxiety in specific dogs(2 mentions)

“when i go to pick him up he always scare and his eyes so red”

Owner replies to 85% of reviewswarm tone24 repeat customers

Top Rated

4.6 stars from 95+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 95 reviews.

At a Glance

Google rating

4.6/ 5

Review score

4.6/ 5

Amenities11 of 14

Reviews95

Repeat customersNumber of reviews that mention returning or being a regular customer.24

Min puppy age

12 months

Pricing

Boarding

$65–$67/night

Daycare

$40–$50/day

Contact

Visit Website +1 718-795-8175 573 NY-17M, Monroe, NY 10950

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