Astro Kennels

Dog contracted kennel cough at facility

“our dog got kennel cough here”

Outdated/abusive training techniques alleged

“They use outdated training techniques that many consider abusive and detrimental to animals mental health now”

Dog returned with severe matting requiring full shave

“Bailey had to get all of her hair completely shaved due to this issue”

Lost customer property (flea collars)

“our dog came home without his flea collar”

Potential allergen exposure during training

“the trainers were feeding them hotdogs as treats which spiked a huge allergic reaction with a bunch of hotspots all over their necks”

Saturday billing/double charging for Sunday pickup(3 mentions)

“if you board you're essentially paying for two nights because if you pick them up the next day after noon you get charged for that day”

Training program poor communication and results(2 mentions)

“I literally had to call them, email them constantly for them to finally give me one picture of them in there training room”

Grooming services quality inconsistent(3 mentions)

“They did not have a fresh smell and they did not seem as clean as they could have been”

Price increases making services unaffordable(2 mentions)

“Friendly staff, but very frequent price increases have taken me out of the league”

Communication errors about vaccines and scheduling(2 mentions)

“the lady on the phones said yes while it was not, regardless I took my updated rabbis and distemper certificate update next day”